VobizIntegrations / Bolna integration
    Voice AI platform integration

    Bolna agents.Vobiz numbers.

    Bolna ships Vobiz as a built-in telephony provider. Paste two credentials into the Providers screen and your agents place and answer calls on numbers in 130+ countries, reaching 190, with call audio streaming straight between the line and your agent. No trunk to configure, no code to write.

    At a glance
    130+
    countries where you can provision numbers
    190
    countries reachable on outbound
    2
    credentials to connect: Auth Token and Auth Secret
    Before you start

    Vobiz is a built-in provider in Bolna, so there is no trunk to stand up on either side. The two are joined by a live media stream rather than a SIP trunk — Bolna supports SIP as well and prefers streaming — which is why the setup is two credentials instead of a termination URI, a username, a password and a gateway list. Outbound and inbound are both configured in the Bolna platform.

    Why this pairing

    The agent is the easy part

    A voice agent sounds right in the playground long before it can take a call. What it needs next is a number people will answer, a route that satisfies the rules of the market it is dialling into, and a carrier who picks up when a call path misbehaves. That is a different discipline from prompt design, and it is where most voice AI projects stall.

    Bolna handles the conversation. Vobiz handles everything underneath it, in 130+ countries. The two connect in a dropdown.

    Bolna owns
    • —Agent design, prompts and guardrails
    • —Choice of speech, language and voice models
    • —Turn-taking, interruptions and tool calls
    • —Bulk campaigns and batch calling
    • —Handoff to a human agent mid-call
    • —Transcripts, call logs and analytics
    Vobiz owns
    • —Phone numbers and instant provisioning
    • —Placing and receiving the call itself
    • —The bidirectional audio stream to your agent
    • —Media quality, noise and echo handling
    • —Call detail records and quality telemetry
    • —Local regulatory compliance, including India KYC
    What you get

    A provider dropdown, not a trunk

    Vobiz is already in Bolna's provider list. Selecting it and entering two credentials is the whole connection.

    01

    Setup is two fields

    Open the Providers section in Bolna, find Vobiz, and enter your Auth Token and Auth Secret from the Vobiz Console. The telephony status flips to Connected. There is nothing to whitelist and nothing to build.

    02

    Audio streams, rather than hops across a trunk

    The call and your agent are joined by a live media stream instead of a SIP trunk you configure and maintain. Fewer moving parts between the caller's voice and your agent's reply, and no trunk credentials, termination URI or gateway list to get wrong.

    03

    Numbers in 130+ countries

    Local, mobile and toll-free inventory across 130+ countries, with outbound reach to 190, including regulated formats where a market demands them — India's 140-series and 1600-series among them. Provision them inside Bolna, or use numbers you already hold.

    04

    Buy numbers without leaving Bolna

    Provision new Vobiz numbers from inside the Bolna platform. Numbers already in your Vobiz account appear in the selection list automatically once the provider is added. There is nothing to import.

    05

    Inbound and outbound from one connection

    Select Vobiz in an agent's Call Agent settings and outbound routes through it. Choose an answering agent in the Inbound section and assign the numbers it owns. Same two credentials, both directions.

    06

    Telemetry from both layers

    Bolna keeps transcripts and call logs for what was said. Vobiz writes a call detail record with 43 fields, including MOS, jitter, packet loss and hangup attribution, for how the call was carried.

    How it works

    Four screens, no code

    Find your credentials in the Vobiz Console under Settings, then work through Bolna.

    SetupNo code

    1. 01In Bolna's Providers section, find Vobiz and enter your Auth Token and Auth Secret. The status shows Connected once they are accepted.
    2. 02In the agent's Call Agent section, select Vobiz from the provider dropdown. Outbound calls now run over your Vobiz account.
    3. 03In the Inbound section, choose the agent that will handle incoming calls, then select the Vobiz numbers to assign to it.
    4. 04Provision more numbers inside Bolna as campaigns grow, or bring numbers you already hold in Vobiz.

    The full walkthrough, with screenshots of every screen, lives in the Vobiz docs.

    Read the integration guide
    Questions

    Straight answers

    Is Vobiz a native provider in Bolna?

    Yes. Vobiz appears in Bolna's Providers section. Enter your Auth Token and Auth Secret, and the telephony status shows Connected. Nothing needs to be built on either side beyond that.

    Does this use SIP trunking?

    No. Call audio streams between Vobiz and Bolna rather than being handed across a SIP trunk. Bolna supports SIP as well and prefers streaming, so this integration uses it — which is why there are no trunk credentials, no termination URI and no gateway IPs to configure.

    Which countries can my agents call from and to?

    You can provision numbers in 130+ countries and place outbound calls to 190. Where a market has its own number formats or registration rules, Vobiz issues under them rather than routing around them — India's 140-series and 1600-series numbers, for example, alongside local, mobile and toll-free inventory elsewhere.

    Can I use numbers I already hold in Vobiz?

    Yes. Numbers already in your Vobiz account appear in Bolna's selection list automatically as soon as you add your credentials as a provider. There is nothing to import or re-register.

    Does this cover inbound calls as well as outbound?

    Both, from the same connection. Select Vobiz as the provider in an agent's Call Agent settings for outbound, then assign Vobiz numbers to an answering agent in Bolna's Inbound section.

    Do I need to write code?

    No. The whole setup runs through the Bolna platform and the Vobiz Console. Two credentials, a provider dropdown, an inbound assignment.

    Two credentials from your first call

    Create a Vobiz account, add balance, and paste your Auth Token and Auth Secret into Bolna. The guide takes it from there.

    Bolna is a platform for building conversational voice agents. Bolna and Vobiz are independent companies; Vobiz is available as a built-in telephony provider in Bolna.