Already in Expedify's marketplace
Vobiz Voice sits under Voice in Expedify's integrations list. Open it, click configure, and fill in the panel. Nothing to request, nothing to package and no review in between.
CRM AND HELPDESK INTEGRATION
Expedify calling.
Vobiz numbers.
Expedify is a CRM and outreach platform with AI calling agents built in, and Vobiz Voice is one of its native voice integrations: paste two credentials, nominate a caller ID, and Expedify places and receives calls on numbers from your own Vobiz account. There is no code to write and nothing to host.
- 130+
- countries where you can provision numbers
- 2
- credentials to connect: Auth ID and Auth Token
- 0
- code to write, and nothing to host
Before you start
This is the most straightforward integration in the set. Vobiz Voice appears in Expedify's own integrations marketplace, so connecting it is a configuration panel rather than a deployment: two credentials from the Vobiz Console, at least one of your numbers as a caller ID, and you are placing calls. Inbound is a separate, optional step once outbound is working. Integrations are scoped to an Expedify organisation, so if your account has several, check you are in the right one before you start.
Why this pairing
Why run Expedify calling on Vobiz
Most teams end up with calling split across two relationships: a carrier for the numbers their reps dial from, and something else entirely behind whatever automated outreach runs. Two contracts, two sets of call records, and two different answers when someone asks why a campaign is not connecting.
Expedify collapses that on its side by putting the CRM and the AI calling agents in one platform. Vobiz collapses it on the other: the same connection and the same caller ID serve a rep dialling by hand and a calling agent working a list, with every call landing in one account and one set of records.
Expedify owns
- Contacts, deals and the records calls attach to
- The AI calling, support and qualification agents
- Which CRM fields supply the numbers dialled
- Campaigns, workflows and sequencing
- Transcription of the recording, when enabled
- Reporting across every channel it runs
Vobiz owns
- Phone numbers and instant provisioning
- Placing and receiving the call itself
- Media quality and the PSTN leg
- Call recording, on by default
- Call detail records and quality telemetry
- Local regulatory compliance, including India KYC
What you get
What Vobiz adds to Expedify
A voice integration Expedify already lists, configured in a panel.
One carrier for the reps and the agents
The same caller ID serves a salesperson dialling from a record and an AI calling agent working through a list. One account, one set of rates, and one place to look when a call needs explaining — rather than a separate arrangement for the automated half.
Numbers in 130+ countries
Local, mobile and toll-free inventory across 130+ countries, including regulated formats where a market demands them — India's 140-series and 1600-series among them. Add as many as you like as caller IDs and mark one default.
Nothing to host
No backend to run, no tunnel to keep alive, no widget to package and install. The whole integration is two dashboards, which means it survives a server restart, an office move and the person who set it up leaving.
Inbound when you want it
Outbound works as soon as the integration is created. Inbound is a separate, optional step: point a Vobiz application at Expedify's webhook URLs and attach your number, and calls to it land in Expedify.
Recording from Vobiz, transcription from Expedify
Vobiz records the call, which is on by default. Expedify transcribes the recording with its own transcriber when you turn that on. Each side does the part it is good at, and both toggles live in the same panel.
How it works
How to connect Expedify to Vobiz
Outbound is one panel. Inbound is one application, when you want it.
- 01
Open the integration
In Expedify, go to settings and then integrations, find Vobiz Voice under the Voice category, and click configure.
- 02
Paste your credentials
Name the integration, then paste the Auth ID and Auth Token from the Vobiz Console dashboard. Use the copy icons rather than selecting by hand — a trailing space is the most common reason the panel refuses to save.
- 03
Choose where the numbers come from
Set which CRM field supplies the number being dialled from and which supplies the number being dialled.
- 04
Add a caller ID
Add at least one Vobiz number in international format with a label, and set the recording and transcription toggles.
- 05
Create it, then test it
Create the integration and it appears as active. Use the built-in test call to confirm audio end to end before anyone relies on it.
- 06
Copy Expedify's webhook URLs
Open the integration and take the inbound call URL and the status callback URL.
- 07
Create a Vobiz application
In the Vobiz Console, create a new application and set its type to inbound calls.
- 08
Paste both URLs
They have to match exactly what Expedify shows.
- 09
Attach your number
Create the application and attach the number callers will dial. Calls to it now land in Expedify.
Every field, where each value comes from, the inbound application setup and a troubleshooting list are in the Vobiz docs.
Read the integration guide
Get started
Two credentials and a caller ID
Create a Vobiz account, buy a number, and find Vobiz Voice in Expedify's integrations.
The test call tells you it works before anyone relies on it.
FAQ
Expedify and Vobiz — common questions
- Yes — Vobiz Voice appears in Expedify's own integrations marketplace under the Voice category. You configure it in a panel with your Auth ID, Auth Token and at least one caller ID, and it shows as active once created.
- No. The whole integration is configured in the Expedify dashboard and the Vobiz Console. There is no backend to run, no tunnel to maintain and no application to package or install.
- Yes, and on the same caller ID your reps use. Outbound calls placed by hand and calls driven by an Expedify calling agent both run over the same integration, so there is one account, one set of rates and one set of call records behind both.
- Yes, as an optional second step. Create an inbound application in the Vobiz Console pointed at the webhook URLs Expedify gives you, attach your number, and calls to it route into Expedify. Outbound works without this.
- Vobiz records it — that toggle is on by default. Expedify transcribes the recording using its own transcriber, and that toggle is off by default. Both live in the same configuration panel.
- You can provision numbers in 130+ countries — local, mobile and toll-free, including regulated formats where a market requires them, such as India's 140-series and 1600-series. The numbers stay in your own Vobiz account and you nominate which are available as caller IDs.
CRM and helpdesk integrations: Salesforce · ServiceNow · ClickUp · Pipedrive · HubSpot · Freshdesk · Zendesk
Voice AI platforms on Vobiz: Bolna · Vapi · Retell AI · LiveKit · ElevenLabs · See all integrations
Connecting by API instead of the dashboard: Retell AI API guide · ElevenLabs API guide
Expedify is an AI-native CRM and revenue platform covering contacts, campaigns, calling and analytics. Learn more at expedify.ai. Vobiz is not affiliated with Expedify; Vobiz Voice is listed in Expedify's integrations marketplace.
