Product Support Engineer I

Vobiz.ai is an AI-first, API-driven telecom infrastructure that makes it simple for developers to embed voice into AI products. With instant DID provisioning, SIP trunking, low-latency infrastructure, noise-cancellation, and compliance built-in, Vobiz is the "Stripe for AI voice", starting in India and scaling globally.

We are looking for a Product Support Engineer I to join our team and help developers and customers successfully integrate and use our CPaaS platform.

This is an entry-level role for recent graduates who are curious about how software products, APIs, and integrations work and enjoy solving technical problems. You will work closely with customers, developers, Product, Engineering, and Solutions teams to understand issues, troubleshoot integrations, and help drive them toward resolution.

You will build hands-on experience with APIs, SDKs, webhooks, integrations, while developing strong product and customer-facing skills.

• Provide technical support to developers and engineering teams integrating our CPaaS platform.
• Understand customer use cases and basic application architectures to identify where issues may be occurring across the integration and platform layers.
• Work closely with Product, Engineering, and Solutions teams to support issue resolution and successful customer integrations.
• Troubleshoot common API, SDK, webhook, configuration, and integration issues using logs, error messages, API requests/responses, and available troubleshooting tools.
• Reproduce reported issues where possible and document clear steps, observations, and findings.
• Work with senior support engineers and Engineering teams to investigate issues that require deeper technical analysis.
• Communicate clearly with customers through email, calls, and other support channels, keeping them informed about progress and next steps.
• Maintain accurate ticket updates, follow-ups, and meeting notes to ensure issues are tracked through resolution.
• Identify recurring customer issues and share observations with Product and Engineering teams to help improve the product and support experience.
• Stay up to date with product releases, API changes, SDK updates, and new platform capabilities.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Recent graduate or 0–1 year of experience in technical support or integration support.
• Basic understanding of REST APIs, HTTP, JSON, and web technologies.
• Familiarity with concepts such as API requests/responses, HTTP methods, status codes, headers, and authentication.
• Basic understanding of programming concepts and familiarity with at least one programming language.
• Strong analytical and problem-solving skills with a structured approach to troubleshooting.
• Good written and verbal communication skills, with the ability to explain technical concepts clearly.
• Willingness to learn new technologies, tools, and product capabilities.
• Comfortable working in rotational shifts.

• Hands-on experience with APIs using tools such as Postman, cURL, or similar.
• Basic knowledge of SQL.
• Academic projects, internships, certifications, or personal projects involving APIs, web applications, cloud platforms, or integrations.

• Competitive salary, generous time off and comprehensive insurance coverage.
• Your work directly shapes customer experience and product direction.
• Fast learning curve across voice infrastructure, AI, and B2B SaaS/CPaaS.