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Overview

These are the regulatory requirements for making and receiving voice calls within India. The rules are governed by TRAI and DoT.
Ready to verify your business? Submit KYC on the Vobiz Console.

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Eligibility

Only businesses registered in India can:
  • Rent Indian phone numbers
  • Make domestic calls within India
  • Use India domestic routes
International Businesses: If your business is outside India, you must use international routes. This means calls are placed at international rates and display a US or international Caller ID - not an Indian number.

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Requirements

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Media Anchoring Rule

Both legs of a call must originate and terminate within India. Violating this causes calls to fail with violates_media_anchoring hangup cause.

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Compliant Call Architecture

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Number Series Regulations

TRAI mandates specific number series for specific call types. Using the wrong series is itself a regulatory violation. Cold calling is prohibited in India. You need explicit digital consent before making commercial calls, and must comply with TRAI guidelines.
Unsolicited Commercial Communication (UCC)Calls made without valid consent are treated as UCC. High complaint rates can lead to account suspension or blacklisting by TRAI.See UCC Management for enforcement details.

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Account Setup for India

If you need both India and international calling, you have two options:

Separate Accounts

Create two separate Vobiz accounts with different email addresses for India vs International routing.

India Data Region

Sign up specifically for an India data region Vobiz account to access domestic number inventory.

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Next Steps

India Number KYC

Verify your identity or business to start renting Indian numbers.

UCC Management

Handle UCC complaints and avoid TRAI penalties.