LiveKit all-features example - Vobiz

A single LiveKit agent that demonstrates all major Vobiz integration features - inbound calling, outbound dialing, call transfers, DTMF handling, and CRM webhooks - in one working example.

View on GitHub

Clone and run the full working example

Getting started

git clone https://github.com/vobiz-ai/Livekit-Vobiz-All-feature-Example.git
cd Livekit-Vobiz-All-feature-Example
pip install -r requirements.txt
python agent.py dev

Overview

This example combines all Vobiz + LiveKit capabilities into a single production-ready agent. Use it as a starting point when you want to build an agent that can handle complex call scenarios without switching between multiple codebases.

Features

Inbound calling - accept calls on your Vobiz number
Outbound dialing - initiate calls programmatically
Department transfers - route callers to Billing, Support, or Sales via SIP REFER
Escalation to human - cold transfer to a human agent
DTMF detection - respond to keypad inputs during the call
CRM webhooks - stream events to your backend in real time

Agent function tools

Tool	Description
`transfer_to_billing`	Transfer the caller to the Billing department
`transfer_to_support`	Transfer the caller to Technical Support
`escalate_to_human`	Cold transfer to a human staff member
`record_intent`	Log intent to CRM mid-call

Environment variables

.env

LIVEKIT_URL=wss://your-project.livekit.cloud
LIVEKIT_API_KEY=APIxxxxxxxxxxxxx
LIVEKIT_API_SECRET=secretxxxxxxxxxx
VOBIZ_SIP_DOMAIN=your-domain.sip.vobiz.ai
VOBIZ_USERNAME=your-username
VOBIZ_PASSWORD=your-password
OPENAI_API_KEY=sk-...
BILLING_NUMBER=+919XXXXXXXXX
SUPPORT_NUMBER=+919XXXXXXXXX
HUMAN_AGENT_NUMBER=+919XXXXXXXXX