--- title: "Expedify Calling Integration | Vobiz" description: "Vobiz Voice is a native integration in Expedify. Connect two credentials and a caller ID, and Expedify places and receives calls — by a rep or an AI calling agent — on numbers in 130+ countries." canonical: https://www.vobiz.ai/integrations/expedify/ --- [Integrations](https://www.vobiz.ai/integrations/)Expedify CRM AND HELPDESK INTEGRATION # Expedify calling. Vobiz numbers. Expedify is a CRM and outreach platform with AI calling agents built in, and Vobiz Voice is one of its native voice integrations: paste two credentials, nominate a caller ID, and Expedify places and receives calls on numbers from your own Vobiz account. There is no code to write and nothing to host. [Read the integration guide](https://www.vobiz.ai/docs/integrations/expedify)[Create a Vobiz account](https://console.vobiz.ai/auth/signup/) 130+ countries where you can provision numbers 2 credentials to connect: Auth ID and Auth Token 0 code to write, and nothing to host Before you start This is the most straightforward integration in the set. Vobiz Voice appears in Expedify's own integrations marketplace, so connecting it is a configuration panel rather than a deployment: two credentials from the Vobiz Console, at least one of your numbers as a caller ID, and you are placing calls. Inbound is a separate, optional step once outbound is working. Integrations are scoped to an Expedify organisation, so if your account has several, check you are in the right one before you start. Why this pairing ## Why run Expedify calling on Vobiz Most teams end up with calling split across two relationships: a carrier for the numbers their reps dial from, and something else entirely behind whatever automated outreach runs. Two contracts, two sets of call records, and two different answers when someone asks why a campaign is not connecting. Expedify collapses that on its side by putting the CRM and the AI calling agents in one platform. Vobiz collapses it on the other: the same connection and the same caller ID serve a rep dialling by hand and a calling agent working a list, with every call landing in one account and one set of records. ### Expedify owns - Contacts, deals and the records calls attach to - The AI calling, support and qualification agents - Which CRM fields supply the numbers dialled - Campaigns, workflows and sequencing - Transcription of the recording, when enabled - Reporting across every channel it runs ### Vobiz owns - Phone numbers and instant provisioning - Placing and receiving the call itself - Media quality and the PSTN leg - Call recording, on by default - Call detail records and quality telemetry - Local regulatory compliance, including India KYC What you get ## What Vobiz adds to Expedify A voice integration Expedify already lists, configured in a panel. 01 ### Already in Expedify's marketplace Vobiz Voice sits under Voice in Expedify's integrations list. Open it, click configure, and fill in the panel. Nothing to request, nothing to package and no review in between. 02 ### One carrier for the reps and the agents The same caller ID serves a salesperson dialling from a record and an AI calling agent working through a list. One account, one set of rates, and one place to look when a call needs explaining — rather than a separate arrangement for the automated half. 03 ### Numbers in 130+ countries Local, mobile and toll-free inventory across 130+ countries, including regulated formats where a market demands them — India's 140-series and 1600-series among them. Add as many as you like as caller IDs and mark one default. 04 ### Nothing to host No backend to run, no tunnel to keep alive, no widget to package and install. The whole integration is two dashboards, which means it survives a server restart, an office move and the person who set it up leaving. 05 ### Inbound when you want it Outbound works as soon as the integration is created. Inbound is a separate, optional step: point a Vobiz application at Expedify's webhook URLs and attach your number, and calls to it land in Expedify. 06 ### Recording from Vobiz, transcription from Expedify Vobiz records the call, which is on by default. Expedify transcribes the recording with its own transcriber when you turn that on. Each side does the part it is good at, and both toggles live in the same panel. How it works ## How to connect Expedify to Vobiz Outbound is one panel. Inbound is one application, when you want it. 1. 01 ### Open the integration In Expedify, go to settings and then integrations, find Vobiz Voice under the Voice category, and click configure. 2. 02 ### Paste your credentials Name the integration, then paste the Auth ID and Auth Token from the Vobiz Console dashboard. Use the copy icons rather than selecting by hand — a trailing space is the most common reason the panel refuses to save. 3. 03 ### Choose where the numbers come from Set which CRM field supplies the number being dialled from and which supplies the number being dialled. 4. 04 ### Add a caller ID Add at least one Vobiz number in international format with a label, and set the recording and transcription toggles. 5. 05 ### Create it, then test it Create the integration and it appears as active. Use the built-in test call to confirm audio end to end before anyone relies on it. 6. 06 ### Copy Expedify's webhook URLs Open the integration and take the inbound call URL and the status callback URL. 7. 07 ### Create a Vobiz application In the Vobiz Console, create a new application and set its type to inbound calls. 8. 08 ### Paste both URLs They have to match exactly what Expedify shows. 9. 09 ### Attach your number Create the application and attach the number callers will dial. Calls to it now land in Expedify. ### Three things that look fine and are not - **The test call is a real call.** Both numbers ring and both legs are billed to your Vobiz balance. Use numbers you own, and check the balance covers two legs rather than one. - **Recording is set per integration, not per caller ID — and it is not retroactive.** Turning it on later does not produce recordings for calls already made, so anyone going back for an old call will not find one. - **Integrations belong to an Expedify organisation.** Configure the right thing in the wrong organisation and every screen looks correct while no call ever uses it. Every field, where each value comes from, the inbound application setup and a troubleshooting list are in the Vobiz docs. [Read the integration guide](https://www.vobiz.ai/docs/integrations/expedify) Get started ## Two credentials and a caller ID Create a Vobiz account, buy a number, and find Vobiz Voice in Expedify's integrations. The test call tells you it works before anyone relies on it. [Read the integration guide](https://www.vobiz.ai/docs/integrations/expedify)[Create a Vobiz account](https://console.vobiz.ai/auth/signup/) [Talk to an engineer](https://www.vobiz.ai/contact-us/) FAQ ## Expedify and Vobiz — common questions CRM and helpdesk integrations: [Salesforce](https://www.vobiz.ai/integrations/salesforce/) · [ServiceNow](https://www.vobiz.ai/integrations/servicenow/) · [ClickUp](https://www.vobiz.ai/integrations/clickup/) · [Pipedrive](https://www.vobiz.ai/integrations/pipedrive/) · [HubSpot](https://www.vobiz.ai/integrations/hubspot/) · [Freshdesk](https://www.vobiz.ai/integrations/freshdesk/) · [Zendesk](https://www.vobiz.ai/integrations/zendesk/) Voice AI platforms on Vobiz: [Bolna](https://www.vobiz.ai/integrations/bolna/) · [Vapi](https://www.vobiz.ai/integrations/vapi-dashboard/) · [Retell AI](https://www.vobiz.ai/integrations/retellai-dashboard/) · [LiveKit](https://www.vobiz.ai/integrations/livekit/) · [ElevenLabs](https://www.vobiz.ai/integrations/elevenlabs-dashboard/) · [See all integrations](https://www.vobiz.ai/integrations/) Connecting by API instead of the dashboard: [Retell AI API guide](https://www.vobiz.ai/integrations/retellai-api/) · [ElevenLabs API guide](https://www.vobiz.ai/integrations/elevenlabs-api/) Expedify is an AI-native CRM and revenue platform covering contacts, campaigns, calling and analytics. Learn more at expedify.ai. Vobiz is not affiliated with Expedify; Vobiz Voice is listed in Expedify's integrations marketplace.